Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
ALL SALE, CLEARANCE items, items listed under "last chance" and Gift Cards are non-refundable and all sales are final. Gift cards must be used within 365 days of purchase. Promotions cannot be combined/applied to past orders.
RETURN / EXCHANGE
Please use above return facility to submit your return request. To return or exchange your item, please enter your email address you used to place order and the order number.
Once reviewed, you'll receive an email. If approved, please ship back your return or exchange item in original packaging using a trusted carrier service.
Keep the tracking information till your package has been received by us. Please send to the address below. Zok and Zaari:
Returns: Order #_________
2846 Lincoln Ave
Saint Joseph, MI 49085
Zok & Zaari reserves the right to release refunds based on condition of return. All returns must be in their original packaging, unused and damage free.
Please do not return products that will cause damage en route. Please stuff sufficiently and ship in boxes.
Products must be in a re-sellable condition.
The buyer is responsible for return/exchange shipment fees.
All returns MUST be received within 14 days and exchanges MUST be received within 30 days from when you place the order. xceptions for pre-order)
Clearance, sale, markdown, flash sale items are not eligible for return or exchange.
Please retain all tracking information for all returns.
We will not be held responsible for lost packages.
Returns and exchanges must be in their original, unused, factory packed condition with tags and barcodes attached.
Any used items sent will be returned to customer at the customer's expense.
Refunds will be issued within 5-7 business days after your return product is received.
Please allow 3-4 business days for credit to reflect back on your account.
If your order initially qualified for free shipping, that fee will be deducted.
Failure to follow our returns/exchange procedure will result in a $50.00 fee to cover our labor charge for handling the return/exchange.